Refund policy

RETURN & EXCHANGE POLICY

At Ivory Cove, every garment is thoughtfully crafted with care and attention to detail. As a made-to-order homegrown brand, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, color preference, or personal preference.

RETURN & EXCHANGE

We do not accept returns or exchanges once an order has been placed and delivered.

The only exception is if you receive a product with a manufacturing defect or if an incorrect product has been shipped by our team.

MANUFACTURING DEFECTS & INCORRECT PRODUCTS

If you receive a product with a manufacturing defect or an incorrect item, please email us at info@ivorycove.in within 24 hours of delivery.

To process your request, you must provide:

  • Your Order ID
  • Clear photographs of the product
  • A brief description of the issue
  • A complete, uninterrupted unboxing video (mandatory)

Requests submitted without a valid unboxing video will not be eligible for review.

Please ensure the product remains unused, unwashed, unworn, and with all original tags attached until the issue is resolved.

QUALITY VERIFICATION

Once your request is approved, our team will arrange the return of the defective product for inspection.

After the product reaches our warehouse and successfully passes our quality inspection confirming the manufacturing defect or shipping error, we will offer one of the following, subject to availability:

  • A replacement of the same product, or
  • A Gift Card of the same value if a replacement is unavailable.

The verification and resolution process may take 10–14 business days after the product is received at our warehouse.

REFUNDS

We do not provide refunds to bank accounts or original payment methods.

If a refund is approved due to a verified manufacturing defect and a replacement is unavailable, it will be issued only as an Ivory Cove Gift Card, redeemable on future purchases.

ELIGIBILITY

To qualify for a replacement or Gift Card:

  • The product must be unused and unworn.
  • All original tags and packaging must be intact.
  • The product must be free from stains, perfume, makeup, washing, alterations, or any signs of use.
  • A valid unboxing video must be provided.
  • The claim must be raised within 24 hours of delivery.

NON-RETURNABLE ITEMS

The following items are not eligible for return, exchange, or refund:

  • Products without an unboxing video
  • Products damaged due to misuse or improper handling
  • Sale or discounted items
  • Clearance products
  • Customized or personalized orders
  • Products with removed tags
  • Products showing signs of wear, washing, or alteration

IMPORTANT INFORMATION

  • Claims raised after 24 hours of delivery will not be considered.
  • Requests without the mandatory unboxing video will be rejected.
  • Ivory Cove reserves the right to reject any claim that does not meet the above conditions.
  • In cases of misuse of this policy, Ivory Cove reserves the right to refuse future orders or claims.

OUR SHIPPING PROMISE

  • Free Shipping on all prepaid orders above ₹3,499.
  • ₹100 OFF on your first prepaid order our little way of welcoming you to Ivory Cove.